Super Secret ShopperTM

Customer feedback tells you a lot . . . but obtaining feedback is only part of a total customer retention solution. RCL, through its parent company's Super Secret ShopperTM program, will help to identify problems before they detrimentally affect your restaurant's operations.

-- Are your sales representatives pursuing suggestive selling techniques?
-- Are there service related problems with your staff?
-- Does your staff mention current promotions?
-- Are your employees presenting your image properly?

Service related and operational problems are not cardinal sins; failing to identify and correct them could be.

Super Secret ShopperTM offers the following advantages.

-- nationwide coverage
-- highly trained shoppers
-- shoppers who are within your target demographic
-- initial reporting in within one hour of visiting your organization
-- a probing de-briefing by our research interviewers regarding the shopper's experience
-- final shopper reports made available to you the next business day via email, fax, and/or posting to your secure Private Data Archive on our website