| Name | Description | ||||
| Customer Value | Discover how customer retention impacts your profit margin. How many customer's are you losing each day? What does that relate to in terms of lost profit and sales annually? Just click to learn what a 75%-50% increase in customer retention can save your company annually. | ||||
| Cost of Food Giveaways | Do you implement food giveaways to induce customer feedback? The best feedback comes from those customers whose expectations were NOT met. Find out how much money you are spending on feedback from customers who are already satisfied versus those who are dissatisfied. | ||||
| * Dissatisfaction rates for Fine Dining, Casual Dining, and Fast Food are based upon 6%, 9%, and 30% respectively. (Source: USA Today / Penn State survey of 6000 restaurant customers) | |||||