The Restaurant Comment Line™ by SCI offers interaction with your customers via our "live-in-person" research professionals.

A live-in-person member of SCI's customer response team answers the phone and begins the process of bringing your customer's concerns to your attention. All comments are captured, categorized, and can be sent to you almost immediately via email or fax.

Unlike comment cards, kiosk touch-screen surveys, telephone press-button surveys, or internet surveys, SCI's "live-in-person" research professionals are able to ask probing questions in order to capture specific critical data from your customers. Our research professionals also identify spending patterns and assess a yearly sales "value" for each of your customers. SCI prints this dollar amount on each Call Detail Report we send to you, thereby allowing you to rank and prioritize your company's outreach initiatives.

Want to reach your less-than-satisfied customers with special promotions? The Restaurant Comment Line™ by SCI keeps the complete contact information of your customers (including their email address) in our secure data base. You then have the option of emailing coupons or other information instantly!

Our system gives your customer an INSTANT outlet for their dissatisfaction and allows them to vent their frustrations. Do you want an already frustrated customer trying to navigate a computerized survey over the telephone? Press * for this and # for that? Or do you want an empathetic skilled professional on the line 7 days a week to take your calls, speaking directly with your customers?

Remember:
(1) it costs five times as much to attract a new customer as it does to keep an existing customer and
(2) you can't manage what you don't measure.

Why let SCI work with your company to keep satisfaction levels of your customers above the competition? Because it's our business, SCI can give you customer feedback in a more efficient and cost effective manner than you can do it yourself. Please give us a call (1-800-695-0221); we'd like to discuss customer retention with you. It makes good sense... dollars and cents for your business!