| First Impressions |
| Orientation |
| Customer Service |
| Service Words that Work |
| Winning the Difficult Customer |
| Body Language Tells It All |
| Additional Training Modules |
| General Overview of Training Modules |
| These training modules are designed as thirty to forty-five minute structured discussions. Each program follows the same format to provide continuity when changing topics. |
| Should you have a specialized training issue, we can develop a custom program to fit your needs. |
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First Impressions (#201) Employees
never get a second chance to make a good first impression with a customer. This module focuses on creating positive first impressions that will last. Teach your employees how to immediately portray the right message about your company. |
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Orientation (#203) Focuses
on employee's orientation and your desired work standards. A well-organized orientation should leave the new employee with an impression that your company pays attention to details. |
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Customer Service (#201) Discusses
what employees must do and say in order to provide good customer service. If employees are not told of your service standards and they receive no feedback or reward for meeting standards, they are less likely to perform up to your expectations. Make your service standards known using this training module. |
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Service Words that Work (#204) This
exercise provides structure to discuss acceptable words and conversation
when communicating with a customer. If an employee uses words, or takes part in a discussion between employees that is inappropriate it could be a big customer turn-off. Set your communication guidelines with this program. |
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Winning the Difficult Customer (#205) How
do you deal with a customer that is not having a good day, for whatever
reason? Your objective should be to have all customers leave happy and satisfied with their experience. Here is your opportunity to prepare employees in the event they encounter an unhappy customer. |
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Body Language Tells It All (#206) We
don't want customers to get the wrong impression by what we say or what
we don't say. This exercise provides structure to discuss impressions that can be made through non-verbal communications. |
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General
Overview of Training Sessions |
| Additional Training Modules | |
| Sanitation | |
| -- | Personal Hygiene (#40) |
| -- | Preventing Contamination (#102) |
| -- | Safe Temperature (#103) |
| Administration | |
| -- | Train the Trainer (#302) |
| Additional Training Modules | |
| Safety | |
| -- | Slips, Trips & Falls (#401) |
| -- | Lifting (#402) |
| -- | Material Safety Data Sheets (#403) |
| -- | Burns & Scalds (#404) |
| Operations | |
| -- | Good Housekeeping (#501) |
| << back | |
| Training Module Contents | |
| -- | A Listing of Available Training Modules |
| -- | Guideline for Planning & Organizing Your Training Pgm |
| -- | A Leader's Reminder List |
| -- | Subject Material for Each Training Topic |
| -- | A Notes Page for Incorporating Your Own Material |
| -- | A Training Attendance Record |
| -- | Guidelines for Awarding the Certificate of Achievement |
| Training Module Contents | |
| -- | 10 Certificates of Achievement |
| -- | Guidelines for Displaying the Icon Symbol |
| -- | 3 Heavy-Duty Laminated Icon Symbols for Display |
| -- | An Employee Post Test |
| -- | A Catalog of Replacement Supplies and a Selection of Training Rewards |
| -- | All Materials Bound in a 3-ring Binder |
| << back | |